WE CARE FOR OUR CUSTOMERS
Did you accidentally pick the wrong size? Would you rather like another color? No worries, we are here for you!
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Call us on 016 52 07 65
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Fill out the contactform below
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Send us an e-mail on lisalotshop@gmail.com
How do I track my order?
As soon as your order has been shipped, we will send you a tracking code and a link. You open the link, enter your tracking code and you can immediately see were your order is. Your tracking code or the link doesn't work? Don't hesitate to contact us!
Is there a shipping cost?
Yes there is. Standard shipping cost is €3.75, but when you order over €75, we will send your order FOR FREE.
What about delivery time?
We are doing our best to deliver all orders within Europe between 2 and 3 workingdays. Outside Europe it will take some more time, between 5 and 7 workingdays. We are not responsible for any delay.
How do I return an item?
Returning is very easy. You just contact us when you want to return your item and you explain us why you want to return it. Then we will send you the return label for your order, already filled out. You just have to re-wrap your item, stick the label on it and send it back to us.
What is your returns policy?
Any reason to return is okay, there are just some conditions you have to bear in mind for us to refund your item.
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The item has to be sent back with the label provided by us
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The item has to be rewrapped in the original packaging
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The item cannot be worn
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The tags must be attached to the returned item